INTRODUCTION
Welcome to the website www.kiaasa.com. Kiaasa can be contacted by email at [email protected]. The protection and security of your personal information are one of our top priorities. This online Privacy Policy discloses our information practices for this Website and subscriber/membership-based services (“Services”), including the type of information being collected, the method of such information collection, the use of such information, and the sharing of such information with third parties. By using this Website, you agree to accept the terms of this Privacy Policy as well as the Website’s Terms of Use. By accessing or using this Website, you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy applies to both users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and authorized by the Website to transact business on the Website (“Members”). “Personal Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, and credit card information.
ELIGIBILITY CRITERIA
Persons deemed “incompetent to contract” under the Indian Contract Act of 1872 are not eligible to use this website. If you are below 18 years of age, you are prohibited from accessing or purchasing any goods or services from this website. Individuals accessing this website from outside India are responsible for ensuring compliance with applicable Indian laws.
PRICING AND PAYMENT
Prices throughout the website are quoted in Indian Rupees (INR). Prices include applicable taxes. For international deliveries, additional duties and taxes may apply based on your country’s regulations. These charges will be billed separately by the courier company at the time of delivery.
PRICING POLICY FOR ONLINE MERCHANDISE
Kiaasa.com may feature products not available in KIAASA retail stores, and promotional offers, such as coupons and discounts, may vary between the two. Coupons offered in KIAASA retail stores cannot be used on Kiaasa.com, and promo codes, free shipping offers, or bonuses on Kiaasa.com cannot be redeemed at KIAASA retail stores.
GST
All our prices are inclusive of GST (Goods and Services Tax).
ONLINE PAYMENT
All payments on www.kiaasa.com are securely processed. We will confirm the availability, shipping details, and order status before processing your payment. If we are unable to complete your order, you will be notified via email.
CREDIT CARD DETAILS
At www.kiaasa.com, we are committed to ensuring secure transactions. You agree that the credit card details provided by you are accurate, valid, and belong to you. Use of a card that is not lawfully owned by you is strictly prohibited. KIAASA ensures that your payment information will remain confidential and will not be shared with third parties except in cases of fraud investigations or as required by law. Please note, KIAASA will not be liable for any credit card fraud. The responsibility for proving misuse of your card lies solely with you.
Your payment card will be debited when we send a formal order confirmation. In rare cases, your card may be debited before receiving this email due to processing delays. If this occurs, rest assured that you will receive an order confirmation, or you can contact our support team at [email protected] for assistance.
All products and information displayed on www.kiaasa.com are an invitation to offer. Your order constitutes an offer subject to the terms and conditions listed here. Acceptance of your order is confirmed upon the dispatch of the product(s). In cases where an order is dispatched in parts, only the dispatched portion is considered accepted, while the remaining items remain pending approval.
We strive to present our product colours and designs as accurately as possible. However, variations may occur due to monitor settings or the handcrafted nature of our products. Packaging may also vary from what is displayed on the website.
Please note that all products are subject to availability. We reserve the right to limit quantities, fulfil part of an order, or divide orders as necessary. You will be informed if we are unable to complete your order.
Prices on the website and in KIAASA retail stores are subject to change without notice due to fluctuations in the cost of raw materials like brass, semi-precious gemstones, leather, and other commodities. Variations in price for the same product may occur over time as a result of changing market conditions, reflecting the cost of production rather than an increased mark-up.
DELIVERY SCHEDULE
A tentative delivery time will be provided in the formal order confirmation email. Alternatively, you can visit the “Order Status” section on our website and check the status of your order using the tracking number.
YOUR OBLIGATIONS
1. You must provide accurate, current, and complete information about yourself as required in KIAASA’s registration form.
2. You agree to promptly update your registration details to ensure they remain true, accurate, and complete. If any information you provide is found to be false, inaccurate, incomplete, or outdated, or if KIAASA has reasonable grounds to suspect such discrepancies, we reserve the right to suspend or terminate your membership and restrict access to the website.
3. In the event of non-delivery due to an error on your part (e.g., incorrect name, address, or other details), any additional redelivery charges incurred by KIAASA will be passed on to you, and you will be responsible for these costs.
4. You agree to provide accurate and truthful information whenever requested. KIAASA reserves the right to verify and validate the details you provide. If any information is found to be incorrect, either in whole or in part, KIAASA may, at its sole discretion, reject your registration and deny you access to the services of www.kiaasa.com or affiliated websites without prior notice. You also confirm that the delivery address provided for your order will be correct and complete.
5. Before placing an order, you should carefully review the product description. By placing an order, you agree to the terms of sale and conditions outlined in the product’s description.
RESTRICTIONS
KIAASA reserves the right to limit the quantity or value of items purchased, including restrictions on orders placed using the same account, credit/debit card, or billing and/or shipping address. We will notify customers if such limits are applied. KIAASA also reserves the right to refuse sales to any individual or entity at its discretion.
For bulk purchases or wholesale inquiries, please contact us at [email protected] with a valid reason for your request.
SITE SECURITY
You are prohibited from violating or attempting to violate the security of this website, including, but not limited to:
1. Accessing data that is not intended for you or logging into a server or account to which you are not authorized.
2. Attempting to probe, scan, or test the vulnerability of any system or network, or breaching security or authentication measures without proper authorization.
3. Attempting to interfere with service to any other user, host, or network, including, but not limited to, submitting viruses, overloading, “flooding,” “spamming,” “mail bombing,” or crashing the website.
4. Sending unsolicited emails, including promotions or advertisements for products or services.
5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
Violations of system or network security may result in civil or criminal liability. Our IT Team/Service Provider will investigate incidents that may involve such violations and cooperate with law enforcement authorities in prosecuting those involved.
You agree not to use any device, software, or routine to interfere with the proper functioning of this website or any activities being conducted on it. Additionally, you agree not to use or attempt to use any software, tool, agent, or other mechanism (including, but not limited to, browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this website, except for the search engine and search agents provided on this site or generally available third-party web browsers (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox, Safari).
CANCELLATION BY KIAASA
There may be certain orders that we are unable to accept and must cancel. We reserve the right to refuse or cancel any order, at our sole discretion, for any reason. Situations that may result in your order being cancelled include limitations on available quantities, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud prevention department. We may also require additional information or verification before accepting an order. We will notify you if your entire order or any portion is cancelled, or if additional information is needed to process your order.
If your order is cancelled after your credit/debit card has been charged, the amount will be refunded to your card account.
We will seek authorization for the total amount of the order placed by you, but we may only charge your card for the portion of the order we can fulfil, along with any applicable shipping charges, taxes, and levies. Any excess amount authorized but not charged within the time frame set by our payment processor will not be captured. If, however, the excess amount is charged to your card or bank account in error, we will refund it as soon as it is realized or brought to our attention, whichever occurs first. KIAASA Retail Pvt. Ltd. reserves the right to charge your card for the full or partially authorized amount for the concerned order.
