How do I place an order on KIAASA?
Select the size of the product you wish to buy and select the color of the product
Add the product to your shopping cart by clicking on Add to Cart
Go to your shopping cart and click on Checkout
Select from any of the below options:
1. Store Collect
2. 4 Hrs. delivery within 10 KM range
3. By Courier
Provide your Shipping and Billing Address and Select the payment method by clicking on Prepaid or Cash on Delivery Confirm payment and your order will be placed.
Do I need to create an account to place an order?
Why have I not received my order yet?
In rare situations, orders may get delayed due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can also call or email us [email protected] to check on your orders.
Do I need to pay any delivery or courier charges for my order?
No, there is no courier or delivery charge applicable to your orders. We have FREE SHIPPING for all orders placed on Kiaasa website
How can I track my order?
We will send you tracking details once your order is shipped from a particular store. You can track your order from the MyAccount panel or go to the courier partner's website and track your order with the AWB no.
How do I return my product?
If you have any issues with your purchase, you can email us at [email protected] within 15 days of delivery and we will arrange an Exchange/ Return for your order if there are genuine issues like size/ color/ quality.
How soon can I receive the Exchange/ Refund of my order?
We will initiate Exchange/ Refund once your product returns to our store and the quality check is done. It usually takes up to 4-5 business days for prepaid and 5-7 business days.
How do I cancel my order?
Email us with the reason for cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible. You can refuse to take the delivery and your order will be cancelled automatically.
How can I figure out the correct size for me?
You can refer to the size chart which is available on the product details page of the Kiaasa website.
Size is not available now, how long do I need to wait?
We cannot provide any specific timeline for the availability of the size. You can add the product to your wishlist by clicking on the button in heart shape (wishlist). We will notify you whenever the size is available in the future.
How do I pay for my order?
There are multiple ways you can pay for your order
Cash On Delivery
Credit Card
Debit Card
Net Banking
Is it safe to place an order with my credit/debit card?
Yes, all our payments are secured by Billdesk. Any details provided by you during the transaction are completely safe with us. Please refer to our Privacy Policy to know more.
There was a payment failure while placing my order, what should I do?
If the amount has been deducted from your bank account then we would request you to wait for 24 hours as it's usually credited back to your account. If you do not receive the amount within 24 hours, email us at [email protected] with your Order no, bank account statement and we will help you further.
Can I get my order delivered to multiple addresses?
Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.
Do you ship internationally?
No, currently we do not have the facility to ship products internationally.
Delivery is not available on my address, what should I do?
We would request you to check again after some days as we are trying to add more pin codes to our deliverable address list.
How do I return my order?
We arrange a reverse pickup for every return. However, at times we are unable to do so due to unavoidable issues. In that case, you can return your order through courier or you can drop at the nearest Kiaasa store and exchange the product.
